Xbox Is Investigating a Forza Horizon 6 Bug That Can Reset Player Progress

Xbox has confirmed that it is investigating a Forza Horizon 6 issue that can cause some players to lose or reset their save progress, potentially wiping out hours of racing, exploration and car collection.

The Forza Support team said affected players should immediately submit a support ticket and avoid starting another play session or creating a new save until their case has been reviewed. Acting quickly may improve the chances of recovering an earlier version of the save profile.

Updates designed to reduce the risk of progress loss have already started rolling out on Windows PC, while an Xbox Series X/S system update is also being released.

PC Players Should Update Gaming Services

On Windows PC, including Steam, the relevant fixes are being distributed through the Gaming Services client. Players have been advised to ensure that Gaming Services is updated to version 37.114.10001.0 or higher before continuing to play.

Xbox Series X/S players should also keep their consoles updated as Microsoft begins rolling out a system update intended to address the issue.

Xbox Players Should Disable Quick Resume for Forza Horizon 6

Until the issue is fully resolved, the development team recommends disabling Quick Resume specifically for Forza Horizon 6 on Xbox Series X/S consoles.

To do this, players should highlight the game's box art from the console dashboard or My Games & Apps menu, press the Menu button, and navigate to Manage game and add-ons -> Quick Resume settings -> Disable Quick Resume.

The support team has also advised players to remain online when quitting the game, avoid force-closing it during save screens, and allow time for cloud syncing to complete before shutting down a console or PC.

Switching Between Devices Could Increase the Risk

Players who frequently move between devices should take additional care. This includes switching between Xbox consoles, different PCs, Steam, the Xbox app on PC and Xbox Cloud Gaming.

The Forza Support team recommends properly quitting the game after each session and waiting several minutes before shutting down a device or closing Steam, giving the latest save data enough time to sync with the cloud.

Players who encounter an “Out of space” warning followed by a crash should also check their available storage and restart the console through its menu rather than immediately resuming play.

What to Do If Your Forza Horizon 6 Save Has Already Been Lost

Anyone who has already lost progress should submit a ticket through the official Forza Support website as soon as possible, ideally on the same day the issue occurs. The support team may be able to revert the player’s profile to an earlier save.

Affected players should not create a new save or begin another play session while waiting for the case to be reviewed, as doing so could make recovery more difficult.

Xbox has not yet confirmed when the save issue will be fully resolved across every platform, but the development team says it will continue sharing updates as work on the fix progresses.

FAQ

Is Forza Horizon 6 deleting save files?

Some Forza Horizon 6 players have reported that their save progress has been lost or reset. The development team is investigating the issue and has started rolling out platform updates intended to reduce the risk.

How do I disable Quick Resume for Forza Horizon 6?

On Xbox Series X|S, highlight the Forza Horizon 6 game tile, press the Menu button, and go to Manage game and add-ons > Quick Resume settings > Disable Quick Resume.

What Gaming Services version do I need for Forza Horizon 6 on PC?

Windows PC players, including Steam users, should ensure that Gaming Services is updated to version 37.114.10001.0 or higher.

What should I do if my Forza Horizon 6 progress has already been reset?

Submit a support ticket through the official Forza Support website as soon as possible. Do not start a new play session or create another save until the support team has reviewed your case.

Written by

Share

Copied