Microsoft Copilot is experiencing a global service degradation, with users receiving error messages instead of responses while Microsoft investigates a problem affecting requests to a specific API endpoint.
The issue was reported on September 17, 2026. Android Authority says Microsoft’s status page listed Copilot as degraded and quotes the company’s update: “We’ve identified requests to a specific API endpoint are experiencing issues. We’re reviewing diagnostics to identify why this is happening and to determine the next steps.”
Microsoft Copilot outage is producing failed responses
The failure message shown to some users reads: “I’m sorry, I’m having trouble responding to requests right now. Let’s try this again in a bit.” That points to a service-side problem rather than a local app fault, although the exact scope of affected features and accounts has not been published.
The Microsoft service health page is the company’s live reference for updates. At the time of reporting, Microsoft had not provided a restoration estimate. The status language also does not establish whether the issue is limited to the consumer Copilot experience or affects Microsoft 365 Copilot tenants in the same way.
Microsoft has dealt with Copilot-related service interruptions before, but this outage is tied to a named API endpoint rather than a confirmed product change. Users seeing the error can try again later and check Microsoft’s status page; reinstalling the app is unlikely to fix a backend failure.
What Microsoft Copilot users in the UAE need to know
The outage is global, so users in the UAE may encounter the same error while the incident remains open. There is no UAE-specific workaround or local restoration time in Microsoft’s update, and the company has not said whether regional traffic is affected unevenly.
Microsoft’s status page remains the best place to check for a recovery update. You can use Copilot again once Microsoft closes the incident, without any changes to your account or device.
Microsoft Copilot Canvas can turn Excel data into live dashboards, while Copilot can explain why a Windows PC feels slow. Both features depend on the service being available in the first place.
Sources: Android Authority’s outage report and Microsoft’s service health page.
Why is Microsoft Copilot showing an error message?
Microsoft says requests to a specific API endpoint are experiencing problems and it is reviewing diagnostics.
Is Microsoft Copilot down in the UAE?
The incident is global, so UAE users may be affected, but Microsoft has not published a separate UAE status or restoration time.
What should Copilot users do during the outage?
Try again later and monitor Microsoft’s service health page. Reinstalling the app is unlikely to fix a backend service problem.
