Cracked your Galaxy? Samsung’s new service fixes it fast in the UAE

Samsung Gulf Electronics has launched Galaxy Expert Care in the UAE, a repair service aimed at making cracked-screen fixes less painful. You can book it online and choose either free pick-up and delivery or a quick service centre drop-off. Repairs use genuine parts and come with a three-month warranty on the replaced components. Coverage includes select Galaxy S and Galaxy Z devices.

What is Galaxy Expert Care?

Samsung’s new after-sales programme focuses on screen repairs, handled by its authorised service network across the UAE. It’s meant to be simple and predictable from booking to return.

• Official Samsung service for cracked displays
• Repairs done with genuine Samsung parts by experienced technicians
• Process designed for convenience and peace of mind
• Announced in Dubai on 29 October 2025 

If your display is cracked, Galaxy Expert Care will fix it with original components and certified techs. The service was announced in Dubai, reflecting Samsung Gulf’s local focus on faster, more reliable repairs without third-party guesswork.

How the repair process works

Booking happens on Samsung.com, with two ways to hand over your phone. Both routes use the same authorised network.

• Pick-up and delivery: courier collects and returns your phone; repair completed and delivered back within three business days
• Service centre drop-off: walk in and, where possible, get same-day repair
• Complimentary device check-up included with the repair   

If you prefer zero travel, the free courier option is straightforward and capped at three business days door-to-door. Need it faster? Head to an authorised service centre; same-day turnaround applies when workloads and parts allow. Either way, your phone gets a quick health check before it leaves.

Devices covered and warranty

Galaxy Expert Care applies to select flagship devices, notably the Galaxy S Series and Galaxy Z Series. Repairs under this programme include a 3-month warranty on the replaced parts.

• Galaxy S Series and Galaxy Z Series
• Focus on screen repairs for cracked displays
• Three-month warranty on repaired parts   

Samsung is keeping it tight: the service targets its recent flagships, where most demand sits, including foldables. The limited three-month parts warranty is standard for repairs and gives basic cover after you get the phone back.

Shopping for these phones? See our guides to the best foldable phones in the UAE and the best phones of 2025 in the UAE for context on models and ecosystems.

How to book in the UAE

You can purchase and schedule Galaxy Expert Care directly through Samsung’s UAE site. Expect the same flow for both courier and walk-in options.

• Book on Samsung.com/ae
• Choose pick-up and delivery or service centre drop-off
• Receive confirmation and timing for collection or visit   

For UAE users, the online route keeps things tidy: select your option, confirm the slot, and let the authorised network handle the rest.

What to expect — and what not to

This is aimed at broken screens. It’s not a blanket device overhaul or an insurance plan. Timelines are clear: three business days with courier, same-day when possible, in-store. Pricing isn’t included in the note, so check at the time of booking.

• Screen repair focuses on cracked displays
• Timelines: up to 3 business days with courier; same-day, where possible in service centres
• Genuine parts and certified technicians
• No pricing listed in the announcement 

The value here is predictability and control. You either send the phone off and get it back in a set window, or you walk in and try for a same-day fix. Repairs use original parts with a short warranty, which beats gambling on third-party screens that can tank brightness or kill water resistance.

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