The Petshop Super App UAE launches for comprehensive pet care

The Petshop launched the UAE's first integrated Super App in February 2026, combining pet profiles, service booking, records, and community features into one platform. According to The Petshop's announcement, the app addresses the fragmented nature of pet care by creating a single hub for managing everything from grooming appointments to health records.

All-in-one pet management platform

The Super App consolidates tasks that pet families typically manage across separate channels. Users can shop for pet supplies, book services, maintain organised pet records, access guidance, and follow community activities from a single account. The focus is on reducing reliance on scattered notes, messages, and disconnected systems.

Each pet gets a dedicated profile capturing practical information, including age, diet, health considerations, behavioural patterns, and life stage. This proves particularly useful for households with multiple pets, keeping information current and accessible as routines and needs evolve over time.

Personalised care through structured data

The app uses structured pet data to enable personalisation beyond generic care routines. Recommendations, reminders, and service options are tailored to each pet's specific needs, moving towards more individualised support that considers the preferences and well-being of each animal.

Core services, including grooming, boarding, relocation, aquatics, and wellness, operate within a single booking journey. Users can view availability, confirm appointments, and review service history without switching between tools — supporting clearer planning and more consistent service experiences across locations.

Data security and trust features

Pet records and documents are stored securely with additional safeguards for sensitive information, including verified digital documentation. The system generates timely reminders and practical guidance based on usage patterns, designed to support planning without exposing personal information or pushing generic prompts.

"Over the past fifteen years, we've grown alongside the pet community in the UAE and seen how pet ownership has evolved," said Amr Hazem Youssef, CEO of The Petshop. "For pet families, care now depends on continuity, accurate information, and services that match real life, not isolated transactions. This app brings those elements into one place with a structure that supports reliable care."

The Petshop's UAE expansion

Founded in 2011 as a family-run business, The Petshop has grown from a single villa in Dubai into the region's largest pet care retailer. The company now operates 11 stores across the UAE, including two Megastores in Dubai Investment Park and Al Reem Island, Abu Dhabi.

"Pets have individual needs that change over time, and those needs shape daily decisions around routines, health, and wellbeing," Youssef added. "By keeping information organised and connecting services within one system, we can reduce friction for pet families and deliver greater consistency across the experience. This allows us to raise standards responsibly, while keeping the process simple for the people who rely on us."

The Petshop Super App availability

The Petshop Super App is available now on both the Apple App Store and Google Play Store. The app itself appears to be free to download, though pricing for individual services booked through the platform isn't specified in the announcement.

Users can access the full range of The Petshop's services through the app, including grooming, boarding, relocation assistance, aquatics services, and wellness consultations across all 11 UAE locations.

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