Huawei has launched a Service Upgrade Program in the UAE that removes standard service fees and adds a stack of free support options. The package covers expert consultation, professional cleaning, full performance diagnostics, system renewals and complimentary round-trip shipping for mail-in repairs. All services are available at authorised service centres across the UAE and can be booked via the My HUAWEI app, the HUAWEI Support website or hotline.
What Huawei is offering for free
Huawei is shifting from short seasonal promos to an ongoing, fee-free support model across its authorised centres in the UAE.
- Expert consultation for setup and usage guidance
- Professional cleaning and refresh to remove dust and debris
- Full performance diagnostics to catch issues early, including battery checks
- System renewals to keep devices secure and up to date
- Complimentary round-trip shipping for customers who send devices in
This is positioned as a long-term programme rather than a one-off campaign. It follows past initiatives such as “Service Giving Season,” which focused on screen protectors, cleaning and time-limited renewals. The new plan folds daily maintenance and repairs into routine after-sales care, with zero service fees attached. Users can start by booking through the My HUAWEI app or the HUAWEI Support site, then choose a centre visit or mail-in.
Why this matters for users in the UAE
Lowering service costs has a direct impact on total cost of ownership. Regular cleaning and diagnostics also extend device lifespan.
- No service fees on covered maintenance at UAE authorised centres
- Time savings through remote booking and free shipping options
- Better device health through routine checks and system renewals
- Clear channel for help: app, web or hotline
For many users, the real win is routine upkeep. Dust in ports and neglected updates cause slowdowns. Free checks and cleaning keep phones, tablets and wearables running better for longer, without the usual counter shock at the till. If you’re shopping for a new handset, our Best Phones of 2025 in the UAE guide breaks down the top picks. And for those eyeing Huawei’s latest, check the Pura 80 series launch in Dubai.
Where and how to book
Every authorised Huawei service centre in the UAE is included, with three booking routes.
- My HUAWEI app for remote booking
- HUAWEI Support website for online scheduling
- HUAWEI Support hotline for phone assistance
- Walk-in also possible at authorised centres
If you can’t visit a centre, Huawei covers round-trip shipping for mail-in devices. That reduces downtime for users outside city centres or with tight schedules. Keep your proof of purchase handy and back up data before sending any device. Owners of tablets like the Huawei MatePad 11.5 will likely benefit most from these shipping perks.
What to expect during a visit or mail-in
The service flow focuses on quick triage and clear outcomes.
- Initial consultation to capture issues and usage patterns
- Cleaning of ports, grills and surfaces
- Diagnostics, including battery health and performance checks
- System renewals: updates, patches and security
- Recommendation on next steps if hardware parts are needed
If a repair requires paid parts or out-of-warranty hardware, the service fee for the work itself is still removed under this programme. You’ll only be quoted for parts when applicable. That separation makes the total cost clearer and reduces surprise line items. Wearable owners in particular will welcome the free diagnostics, especially if you’re using one of the Best Fitness Trackers in the UAE for 2025.
How this compares with the usual after-sales model
Most after-sales setups charge for diagnostics or cleaning. Huawei’s plan drops those fees and pushes proactive care.
- Maintenance is free at point of service
- Diagnostics no longer gatekeep paid fixes
- Software renewals are part of the visit, not an add-on
- Free shipping closes the loop for remote users
This approach creates a cleaner service journey. You get a check, a clean and the latest software, then a clear call on parts if needed. It reduces friction and encourages regular maintenance, which should mean fewer breakdowns and a longer usable life for devices. For business users, Huawei’s IdeaHub S3 shows how the company is expanding support across product categories. And if you’re a wearable fan, the upcoming Huawei Watch GT 6 is another reminder of why ongoing service programmes matter.
What is Huawei’s Service Upgrade Program in the UAE?
A long-term, free-of-charge maintenance package at authorised service centres. It includes expert consultation, cleaning, diagnostics, system renewals and free round-trip shipping for mail-ins.
How do I book a free service?
Use the My HUAWEI app, the HUAWEI Support website or the hotline to schedule a centre visit or arrange mail-in service.
Which services are free and what might still cost money?
Consultation, cleaning, diagnostics, software renewals and round-trip shipping are free. If a repair needs hardware parts, those may be billed, but the service work itself is covered by the programme.
Where is the programme available?
At Huawei Authorised Service Centres across the UAE, with remote booking and mail-in options for added convenience.
