Cisco forces firmware update, chaos ensues

By on July 4, 2012
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Forced to change privacy policy after backlash from users.

Cisco suffered a rather embarrassing setback this week when it was forced to adjust its privacy policy and quell several of its users who were in uproar over a firmware updated released last week.

The Linksys EA3500 and EA4500 routers specifically received an automatic firmware update which presented users with a login screen to Cisco Connect Cloud, the company’s cloud-based router management interface instead of the usual LAN-based setup. Essentially to gain access to their routers again, users had to register with Cisco Connect Cloud, whose privacy policy isn’t exactly the friendliest. In order to ensure that the service isn’t being abused, Cisco “may share aggregated or anonymous user experience information with service providers contractors or other third parties”.

After an outpouring of posts on the Cisco forums, the company was forced to adjust its privacy policy, and offered users a way to roll back the firmware to previous versions – a blog post can be found here detailing more information on this.

(via ComputerWorld)


A former IT & Marketing Manager turned full time Editor, Nick enjoys hurling fireballs and tinkering with the latest gadgets. Follow him on Twitter as @theregos

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