Update from RIM over BlackBerry services

By on October 13, 2011
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Other than browsing, everything else should be working fine.


RIM’s CIO, Robin Bienfait issued a statement on the on-again/off-again BlackBerry services effecting millions across the globe:

I want to first apologize for the service interruptions and delays many of you have been experiencing this week. I also wanted to connect with you directly, give you an update on the service issues we are trying to solve, and answer some of the questions and concerns you’ve expressed.

You’ve depended on us for reliable, real-time communications, and right now we’re letting you down. We are taking this very seriously and have people around the world working around the clock to address this situation. We believe we understand why this happened and we are working to restore normal service levels in all markets as quickly as we can.

Here is the current status of service and issues for the various regions that were impacted:

For Europe, Middle East, India and Africa:
– Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers.
– BBM traffic is online and traffic is passing successfully
– Browsing is temporarily unavailable as the Support teams monitor service stability and continue to assess when this service can be safely brought online
– Support teams have added capacity to help with message delivery between regions and continents


Abbas Jaffar Ali is the founder of tbreak.com and a blogger, geek and self-declared tech pundit who can't stop talking about technology. Find him on twitter as @ajaffarali

  • NSG

    BBM traffic is still not as smooth as before. I disagree with the fact that you have restored BBM services successfully.

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