All in the name of monitoring hardware performance and to know what you are up to.
Keyloggers are basically tiny applications that run unknowingly in the background and save every keystroke made on the computer that it’s installed in. Apparently, Samsung have been caught using such a software on their new laptops and have even admitted doing so.
According to a story run by Network World, Mohammad Hassan, a graduate of the Master of Science in Information Assurance program at Norwich University, discovered an application called StarLogger on his brand new Samsung laptop. The software was located in C:\Windows\SL\ folder and had been recording every email, document, usernames and passwords typed on the PC.
After registering a complaint with Samsung Support, the customer care first tried to divert blame to Microsoft saying “all Samsung did was to manufacture the hardware.”. When the incident was escalated to a supervisor, Hassan was told that they weren’t sure how the “software ended up in the new laptop” and then later admitted that “yes, Samsung did knowingly put this software on the laptop to monitor the performance of the machine and to find out how it is being used.”
If the story turns out to be true, Samsung stand to face a plethora of lawsuits for unlawfully monitoring public information and of privacy breach.
It is usually recommended to perform a clean install on pre-built systems. It will not only protect you from any such suspicious attempts by manufacturers but also will get rid of the junk that they usually ship with the machine.