JadoPado- a new online store in the UAE

By on March 17, 2011
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They’ll be amongst the first to sell imported iPad 2 in the UAE. That too, at a reasonable price.

While doing research for my “looking to buy iPad 2 in Dubai” blog last week, I came across a site called JadoPado- yes, that really is the name. The website only contained a place holder which made me wonder if this was another “lets make some quick cash overnight” kind of setup. However, their Twitter account seemed active and I decided to get in touch with them to find out a bit more.

To my surprise, the owner, Mr. Omar Kassim responded almost immediately and was open to any questions and concerns I had. From my limited discussions with him, JadoPado appears to be a business with a plan. The following are excerpts from my discussions with him.

1) JadoPado is a strange name- What made you decide on this name? Is there a history behind it? Or was every other domain name you wanted already taken?

We were looking for something catchy and my sister actually came up with the name. JadoPado, when pronounced slightly differently to the way we say it, is the equivalent of calling someone a “fatty” in some North Indian dialects.

2) Is this is a completely family owned business?

The business is currently funded and owned by my family. We run al bogari Holdings (www.albogari.com), a trading and investment firm. Out of Sri Lanka (where we’re from at least in terms of Nationality – Indian culturally!), we run a diversified conglomerate called Expolanka Holdings with operations across Asia and some parts of Africa.

In more traditional terms, you could consider me to be the founder – but really it’s been a massive team effort from everyone who’s previously been a part of al bogari Holdings and those who came on board specifically to bring JadoPado into being!

3) When do you expect to be up and running. And why would someone shop from JadoPado instead of, say, nahel.com?

We’re pushing to do a beta launch early next week – but with a very limited product range. We’ll continue to add to this across all categories in the upcoming weeks and months.

In terms of what I think will separate us, we’re trying to avoid selling anything that we don’t have in inventory. If I am not mistaken other e-commerce stores generally work on not holding any inventory and place orders with their suppliers when an order comes in. Holding inventory carries a fair amount of risk, but we’ve tried to offset this by leveraging on a few partnerships, but at the same time investing in inventory. This should allow us to turn orders around a little faster.

Also, our delivery system at this point will provide a customer with the ability to choose a 3 hour time window across 3 days, including the current day. This is to try to satisfy the instant gratification that most of us feel from time to time!

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About

Abbas Jaffar Ali is the founder of tbreak.com and a blogger, geek and self-declared tech pundit who can't stop talking about technology. Find him on twitter as @ajaffarali

Comments
  • http://twitter.com/Mariastudio Maria Nachawi

    Interesting, both the name and the concept of the online shop, good luck

  • Frenchitup75

    so many stores already, nahel, aido, emiratesavenue, spendwisor, these guyz are brave, good luck but there are already well established store, even if tbreak seems to fail to see who are the 2-3 real active stores in the UAE unfortunately

  • Samarwa

    Thumbs up to jado pado.I ordered an iPad 2 from their site last week and I have to applaud their 5 star service and follow up.I would recommend this site anytime!

    • Anonymous

      Hi Samarwa,

      Thank you for your kind words! Appreciate it!

  • Hana

    I found the Jado Pado site quite by chance. I was shopping for an anniversary gift for my husband. I found exactly what I was looking for at Jado at a 600 dirham discount from market price. The delivery was super fast. They even called me to ask why I had booked delivery for the next day saying “We can do it right now!” and they actually did.

    Overall, a deffinet 10. You should all try it :)

    • Anonymous

      Hi Hana,

      I just stumbled across your comment. Thank you for the kind words! We’re trying hard to ensure that our service is as good as it can be!

      Appreciate the support. Give us a shout over on Twitter (@JadoPado:twitter ) or on Facebook (facebook.com/jadopado) should you wish to reach out!

      • Khalid

        hey can u check out my comment even “khalid”

      • http://twitter.com/indiansight indiansight

        hahaha paid commentors….

  • bukola

    i wouldrecommend thissiteto any one. excellent service.

  • Khalid

    actually jadopado is quite good but i took a blackberry and now its broken i went to many shops and they said water has got in the mobile but i did not even went with it in the washroom or the beach or the swimming pool .

    • Anonymous

      Hey Khalid, if you got an issue with something that you’ve purchased from us, please drop us a line over at help@jadopado.com and we’ll try to assist!

      • http://twitter.com/indiansight indiansight

        fake.. Ur customer care is the most Rude ones that I have witnessed, ….ever seriously how did u even think that 2-3 teenagers can manage the whole affairs of customer care of a ecommerce site, They freakin dont have the time to attend to the customers concerns and You dont even operate ur customer care 12 hours a day, Is the customer supposed to take away his precious time away from their jobs and wait for ur customer Care to pick up their phones and speak a few golden words and hang up back….?????

  • Optimus

    i want to buy a phone from jado pado but it has JADOPADO warranty nt the company warranty how safe is that ?coz phone is quite costly …plz help

    • mafiname

      don’t risk it, I have tried the JADOPADO 365 days warranty, it does not match the manufacturers warranty and they will make every excuse in the book to get out of it. DON’T TRUST THEM!

      • omarkassim

        Hello, I’m sorry to hear that you’ve had an issue with the JadoPado Limited Warranty.

        It sounds like you’re referring to the issue that we’re discussing here: http://forums.jadopado.com/discussion/106/warranty.

        My apologies that our warranty did not meet your expectations. Unfortunately it isn’t possible to cover certain issues, even if the manufacturer touts them as features.

        We use the JadoPado Warranty as an assurance mechanism to ensure that we stand by a product and will repair and / or replace should it not meet the core functionality intended by the manufacturer.

        My apologies once again that we weren’t able to help out.

        Kind Regards,

        Omar Kassim

  • http://twitter.com/indiansight indiansight

    Dear Readers,

    I had ordered a product online, and my money was deducted by Jadopado. On following up with them I came to know that they would not ship my product until I gave them my Card details to their customer Care service,

    I had argued with them for 48 hours regarding this matter and seeing no hope gave them all my card details against my Bank’s advise. After that the Customer Care blatantly announced that the details dont match and they wont ship my product.

    At this point I had no other option but to cancel my order, I did the same. However even after cancellation Jadopado has failed to refund my money stating that money is not deducted by them and they are not responsible for my money.

    Still I am yet to recieve a refund from Jadopado. Please Read this and consider what your plight would be if you are dealing with such irresponsible buissness unit.

    Regards,

    • omarkassim

      Hello,

      We’ve clarified the situation with your case multiple times over the email case that we’ve got opened for your order.

      We have a one time, card verification process in place that you were unfortunately unable to meet since your card issuer was unable to provide you with an authorisation code for your transaction. We explained what an authorisation code was and how you could go about obtaining it. At the time we linked you to this Help topic: http://help.jadopado.com/customer/portal/articles/899356-what-is-an-authorisation-code- and also provided you with the first three digits of the code so that you could potentially obtain the code in an easier manner.

      At no point did any member of our CS team ask for any other card details. Aside from being against the card industry’s PCI DSS regulations, it isn’t an ethical practice.

      After you were unable to obtain the authorisation code you requested us to cancel your order. Prior to cancelling your order and multiple times during our email and Twitter exchanges, we explained that we carry out a pre-authorisation on your card and do not actually capture any payments until after your order has been dispatched.

      On a pre-auth transaction a refund does not need to take place. Your funds will automatically be returned to your card as soon as the authorisation expires. We clearly indicated that unfortunately this period was not in our control and that it differs from issuer to issuer, and can range from 15 to 30 days.

      Please be rest assured that your fund will be returned to you as soon as the authorisation expires. I’m certain that you’ll see the amount credited back on your next statement.

      Should you need any help, we’re always available at help@jadopado.com.

      Kind Regards,

      Omar Kassim
      Founder

  • jon

    This livelong apathy I have for aftersale service has been proven to be an over board indifference when I contacted Jadopado. They jresponded fast and fixed my issues within a week . Comparing my prior experience with retail shops (trust me I got worst experience. Once a retail store guy in deira citycenter told me “it is all in your mind” when I took my phone for repair), this was something I wound expect the least from an online site. Thus, my overdue “thank you” to Jadopado and their CS and new found respect for aftersale services.

  • Mufaddal Contractor

    JadoPado i got it now and i was right..the name is in Gujarati language..and yes it means “fatty”. This word is a combination of two different words JADO and PADO, JADO means “Fatty” and PADO means (in Gujarati of course) “Bull”. both word as combine means “Fat like a bull”…:)

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