Samsung opens new customer service centre in Abu Dhabhi

By on January 11, 2011
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Located near the Tourist Club area in the capital.

Press release:
As part of its continuing efforts to better serve customer needs, Samsung Gulf Electronics, in partnership with Eros Electricals, opened its second Customer Service Plaza in Abu Dhabi on the 29th of December 2010. Located in the Tourist Club area in Abu Dhabi, the new Samsung Customer Service Center provides a one-stop shop for service, repair and inquiries on all Samsung audio visual and hand-held products.

Samsung’s Abu Dhabi Customer Service Plaza is the second facility of its kind in the UAE. With the first one serving Dubai consumers, Samsung saw the importance of  expanding its service operations by having another center in Abu Dhabi proving their dedication and commitment to providing world class services to its Abu Dhabi customers.

Speaking on the occasion, Mr. Young Soo Kim, President of Samsung Gulf Electronics said, “Samsung has always used a customer-centric approach in which they believe that ‘customer comes first’. With the launch of the new Customer Service Plaza in Abudhabi, Samsung is reinforcing its commitment to its valued customers with a new level of customer care service that exceeds all expectations. Samsung customers can now enjoy their products knowing that a fully-focused customer service programme to support them with help and advice is a step away.

On the same note, Mr. Deepak Babani, CEO of Eros Electricals added, “Since our customers are our first and foremost concern, we are always looking for the best ways to serve them wherever they are.  With that in mind, we have inaugurated the second Samsung Customer Service Plaza in the UAE, first in Abu Dhabi, demonstrating our commitment to widen our service coverage in the UAE and ensure customer satisfaction.  We look forward to the opening more centers in the UAE in the near future.”
Also present at the inauguration were Kiran Tewari, Customer Service Head of Samsung Gulf Electronics, Niranjan Gidwani, Deputy CEO of Eros Electricals, Krishnan Ganguli, Samsung Business Head of Eros Electricals, and Sanjay Sawant, EROS Service Head.

Samsung’s Customers Service Plaza features extensive after-sales support through its state-of-the-art call center to cater for all customers’ needs and inquiries. Accessible on 800-SAMSUNG (726 7864), the call center operates Sunday through Thursday from 8:00 to 17:00. The Customer Service plaza will however remain open from Saturday through Thursday from 9:00 to 19:00.


Mufaddal Fakhruddin is the Editor for IGN ME and thinks writing in third person about himself in an about me section is weird.

  • rehan

    4 days before i buy galaxy S2 i get problem is voice call
    there is feed back voice to person who i talk they hear own voice double
    hope samsung service center can solve this problem ?
    default3662 {“method”:”validate”,”params”:[],”id”:1,”jsonrpc”:”2.0″}

  • Jnaneshwar

    How to update firmware of the projector model:P-NVTWWC

  • Gobvince1

    my samsung 40 inch lcd tv cannot turn itself it stucks on red blinking light only and i found out you have a lot of customer who are experiencing in this on the net!

  • Gobvince1

    i am planning to buy another samsung 40 inch lcd tv for my parents but because of this experience and info regarding thousands of your customer who own samsung tv’s i will not buy anymore and i will not recommend this on my friend to buy samsung

  • Mar

    my samsung mobile ill send it for repair after 1 week its again not working properly its the same problem then ill send it again for repair they told me that they will finish in 2 days but its already 5 days and still not finish,, your staff is lier and they are not fix my my mobile properly

  • Abdul saeed

    sir i have 42 inch plasma its screen is broken plz tell me how i,can repir thx

  • Naushufss

    I have s workingamsung LCDMG not working how I can ripair please give me u r location map

  • Mathews Ashok

    samsung computer inside tomach virus coming what do he is removing

  • Thineshkumar

    hi i m thinesh give the address for samsang customer seevice center. Bcz my mobile speeker and ear phone prblm i m searching in net but i didid not find till nw .. Plz tel detail address for service center i m also new in abudhabi

  • M Asgar

    We have CLX-3185FW SAMSUNG printer in our office and it needs Transfer belt and fuser Kit which i have tried to get it from Dubai but we are not able to place these new parts. is there any suggestion/ advice regarding installing the new parts?????

  • Chuck

    I have a Samsung TV model UA46C6200UR that is missing parts from the included accessory pkg. How can I get replacement parts? Samsung Customer Service tells me to go back to where I bought it. It was given to us, I live in Hawaii

  • sunil

    can i have your contact number please

  • Alexander Sarte

    Days after i purchased galaxy w the screen flickers. I went to eros customer center sharjah on the 7th day to log a complain up to now is under repair. Guys out there please careful the unit is only good in advertisement but inside it is not stable, i am not recommending you guys to buy it please!.

  • Mary Grace S. Laresma

    i buy a samsung netbook a week ago but when i used it there is no sound card detected..any suggestion how to solve this problem?Can i able to bring it in your shop and repair it as it is still on warranty.

  • jaypee

    i bought samsung led 32″ series 6, and i want to use video call through skype but i still dont have the samsung it possible to use any other webcam for the min time?

  • Nabil

    I purchased a TV 46 D 6000 LED, gets faulty, now for more than one week they are not able to fix appointment to repair the TV , it is the worst quality of service.

  • Husnain Ali

    i have Sumsung SIII mobile phone and i am baying from Pakistan but after four days my phone is dead. can you advice me what is the problem?

  • mukunda

    Mera mobile me hindi language kisivhi webside me supprot nahi karta.please help you?

  • Mohammed Rasween

    hi,i have samsung 32 led t.v in ma home(u.a.e).i bring it from usa.when i conected to recever..its only coming black and white picture in both HDMI cable and also i tyr in av cable..can u help me..sound is working..deir is any code for it is or i want contact any deler of abudhabi

  • shebeer sirajudheen

    im in abudhabi my samsung note book is still complaint ….i have warrenty can i have please the location ….and what is the procedure

  • dhiren

    can you give me contact number / email / location map, so i can visit

  • GB

    I have a WDC6122CKC Washer dryer and I need to replace a capacitor450v-50/60Hz
    1.2uF(-5% – +10)
    DMB-S4EJ001B Digital Tech. Do you have stock in Abu Dhabi?

  • I V Waited

    Where is this place? I call the 800 number, and after a loooooooong wait the guy who comes on the phone tries to palm me off to some Axiom store. Is the Samsung “Customer Service” center a mirage?

  • Hakim

    Very bad laptop,I hate Samsung,its only one year and I face too much problems with it and at last stop working and I can not find any body to repair,I’m so upset

  • Geoffrey Musana

    My samsung s4 screen was damaged,can i get another screen? And how much does it cost?

  • Lalu George

    Can i have your number pl. we have CLX-3185FW Samsung printer in our office and now it is not working. The message is coming “Replace /install waste toner tank

  • one man

    Is this a joke? It seems impossible to find the Samsung service center. It seems to me that Samsung wont honour the warranty that is supplied with their products. I could never recommend a Samsung product to friend for that reason,

  • KM

    Samsung Abu Dhabi is a joke! The representatives know nothing about the status of the repair of your item and make up new lies every day just to get you off of the phone. I will never buy or recommend Samsung products again!

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