Offers $1 credit to users.
While ‘supernodes’ may sound sci-fi, they are actually quite real, and they fail too as Skype found out this week when a bunch of them failed affecting around 30,000 Skype users.
Today, Skype has announced that it will offer $1 credit voucher for the inconvenience in an email blast to all users. In a post-mortem blog post (link blocked on Etisalat), Skype said it introduced hundreds of “mega-supernodes” to the system, saw that it was still not recovering quickly, so followed it up by adding several thousand more of them to restore the service back to normal.
The email read:
“As 2010 draws to a close, I would like to take a moment to thank each of you for your patience, understanding, and support during Skype’s recent outage.
We know how important your Skype conversations are to you and we take any disruption to our service very seriously. We are pleased to confirm that Skype is back to normal allowing you to connect with friends, co-workers, family and loved ones.
As a valued customer of Skype, we would like to offer you a sincere apology and offer you our gratitude with a credit voucher worth a call of more than 30 minutes to a landline in some of our most popular countries, such as USA, UK, Germany, China, Japan. Or spend it however you like on Skype.”
While $1 may seems like a small change, a company with as many users as Skype means they are taking quite a bit of a hit on themselves to compensate.