The two UAE telecoms promises continuity of services with new Blackberry plans.
The UAE’s two telecom companies, Etisalat and du have said that they are developing “alternative” products and services for Blackberry users after yesterday’s announcement by the country Telecommunications Regulatory Authority to suspend any Blackberry services in the region.
In two separate statements (suspiciously written by the same person), the telecom providers have promised continuity of services for its Blackberry customers and have assured to reveal new alternate plans “in the coming days”. You can find the statements below:
Etisalat was informed today by the UAE Telecom Regulatory Authority (TRA) to suspend BlackBerry services providing email, web browsing, instant messaging and social networking from October 11, 2010 until an acceptable solution can be developed and applied which brings the BlackBerry services in line with the UAE’s telecommunications regulations.
This is an important decision made by the Regulatory Authority and we fully understand the legal and social considerations behind the decision.
Etisalat has an obligation to act within the law and the regulations of the TRA, while at the same time, providing our customers with the best service. Etisalat has a significant share of customers in the UAE for its mobility services, including BlackBerry customers and hence it is very important for us to ensure our customers enjoy continuity of services.
Etisalat’s focus at the current time is to make sure its valued customers experience continuity of mobility services. In line with its commitment towards its customers, Etisalat will soon be announcing a range of alternative mobility products and services for its existing blackberry customers.
We have been notified on August 1st 2010 by an instruction from the Telecommunications Regulatory Authority of the UAE that certain BlackBerry services will be suspended starting October 11th, 2010, says a statement of du.
BlackBerry Email, BlackBerry web browsing, social networking, and instant messaging services on BlackBerry devices that are supported as part of the BlackBerry service, will be suspended.
Customers will be able to continue using their BlackBerry devices for Voice, SMS, MMS and web browsing not using blackberry service as these services will remain unaffected. Other applications which do not use the BlackBerry services will also not be affected.
This is an important decision taken by the Telecommunications Regulatory authority and as a licensed telecom service provider we shall fully comply by this instruction.
Since a number of du customers are BlackBerry subscribers, du will ensure that it provides all its affected customers with an alternative solution that meets their needs with minimal disruption to their services.
In the coming days du will be making an announcement on the full plan and shall inform all customers on the implementation of this alternative plan.
As a reasonable service provider, we have an obligation to always act within the law and the regulations of the Telecommunications Regulatory Authority of the UAE, while at the same time, providing our customers with the best possible service.